Return Policy

At Dress Systems, we prioritize your shopping satisfaction. We understand that returns or exchanges may sometimes be necessary, and our comprehensive return policy ensures a smooth and convenient process. Please read the following guidelines carefully before initiating a return or exchange.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 30 days of purchase, provided the item meets the following criteria:

• The item is in its original, unworn condition, with all tags and packaging intact.
• The item is not listed among non-returnable items (see Section 4).
• The return request is accompanied by valid proof of purchase, such as an order number or receipt.

2. How to Initiate a Return or Exchange

To start a return or exchange:

• Contact our customer service team within the 30-day return period via email, phone, or our online contact form.
• Provide your order number, details of the item(s) to be returned or exchanged, and the reason for your request.

3. Return Shipping and Fees

For returns or exchanges not due to a defect or error on our part, the customer is responsible for return shipping costs. We recommend using a trackable shipping method for secure, timely delivery.

If the return is due to a defective item or an error on our part, Dress Systems will cover return shipping costs by providing a pre-paid return shipping label.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Intimate apparel, including underwear and swimwear (for hygiene reasons).
• Items marked as final sale or clearance.
• Customized or personalized items.
• Items that have been worn, altered, or damaged by the customer.

Please review product descriptions carefully to confirm eligibility for return or exchange.

5. Refunds and Store Credit

Once we receive and inspect your return, we will process a refund to the original payment method. Please note that shipping fees and any applicable taxes or duties are non-refundable.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please specify your desired replacement item when contacting customer service. Exchanges are subject to availability. If the item is unavailable, we will issue a refund or suggest an alternative.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact customer service immediately. We will assist you with the return process and provide a prepaid return label if needed. After receiving the item, we will arrange a replacement or issue a refund according to your preference.

Note: Our return policy may be updated at any time. Any modifications will be communicated on our website.

For additional assistance, our customer service team is here to help ensure a satisfying shopping experience.

Thank you for choosing Dress Systems!